Senior IT Configuration Manager
IntegrateUs LLC · Austin, TXClose:
Term:Full timeWork:OnsiteRemote
Type:EmployeeContract
We are seeking a full-time contractor or employee for a Senior IT Configuration Manager role.
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
Required Skills:
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
Required Skills:
- Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
- Excellent problem-solving and critical thinking skills and a strong attention to detail.
- Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
- Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
- Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
- Demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
- ITIL 4 Foundation certification.
