Healthcare IT Support Analyst
IntegrateUs LLC · Austin, TXClose:
$40 - $50 HOUR
Term:Full timeWork:OnsiteRemote
Type:EmployeeContract
We are looking for a Full-time contractor or employee for an Healthcare IT Support Analyst role.
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
- Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.
- Troubleshoot and resolve complex issues related to business application use, configuration, and customization.
- Conduct training sessions for users, empowering them to effectively utilize our applications.
- Collaborate with healthcare professionals to understand their needs and help improve application instrumentation.
- Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features.
- Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections.
Required Skills:
- Experience with help desk / service desk services.
- Experience with help desk software (e.g. ticketing systems, knowledge bases).
- (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
- (at least 2) High-level knowledge of information technology systems and best practices.
- (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)
- (at least 2) Experience working with SharePoint Lists.
- (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users.
- (at least 2) Experience with call handling.
Preferred Skills:
- Experience with Remedy / BMC Helix.
