Entry Level Customer Support Specialist
Phoenix House California · Austin, TXClose:
$40 - $50 HOUR
Term:Full timeWork:Remote
Type:EmployeeContract
We are seeking a highly skilled and motivated Customer Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our clients. They will handle inquiries, resolve issues, and ensure customer satisfaction. The ideal candidate will possess excellent communication and problem-solving skills, with a strong ability to empathize and understand customer needs. They must be detail-oriented, organized, and able to work effectively in a fast-paced environment.
Responsibilities
• Provide exceptional customer service by promptly addressing customer inquiries and resolving issues in a courteous and professional manner.
• Maintain a thorough understanding of company products and services to effectively assist customers with their needs and provide accurate information.
• Document customer interactions and inquiries accurately and thoroughly in the company's customer support system.
• Collaborate with other departments to ensure timely resolution of customer issues and escalate complex cases to the appropriate team members when necessary.
• Continuously strive to improve customer satisfaction by actively seeking feedback, identifying areas for improvement, and implementing appropriate solutions.
• Stay up-to-date with industry trends and best practices in customer support to enhance knowledge and skills.
• Adhere to company policies and procedures while maintaining strict confidentiality when handling sensitive customer information.
Responsibilities
• Provide exceptional customer service by promptly addressing customer inquiries and resolving issues in a courteous and professional manner.
• Maintain a thorough understanding of company products and services to effectively assist customers with their needs and provide accurate information.
• Document customer interactions and inquiries accurately and thoroughly in the company's customer support system.
• Collaborate with other departments to ensure timely resolution of customer issues and escalate complex cases to the appropriate team members when necessary.
• Continuously strive to improve customer satisfaction by actively seeking feedback, identifying areas for improvement, and implementing appropriate solutions.
• Stay up-to-date with industry trends and best practices in customer support to enhance knowledge and skills.
• Adhere to company policies and procedures while maintaining strict confidentiality when handling sensitive customer information.
