Help Desk

This position is responsible for working at the Agency Help Desk. Receives calls for assistance relating to the utilization of computer equipment and software. Provides moderately complex Level-I system support, problem analysis and resolutions in support of the Agency’s Local Area Network (LAN), Wide Area Network (WAN), Agency custom applications and stand-alone microcomputers. Provides technical assistance in the administration of agency standard Windows operating systems, applications software, hardware, telecommunications and networking environments. Installs and configures agency standard software applications. Applies and configures hardware and software upgrades to agency microcomputers. Logs, tracks and resolves problem calls utilizing the ServiceNow Help Desk Software Package. Works under close supervision with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures