PMCS Services, Inc. · Austin, TX
We are looking for a Full time/contract employee for a Help Desk.
- This position is responsible for working at the Agency Help Desk. Receives calls for assistance relating to the utilization of computer equipment and software.
- Provides moderately complex Level-I system support, problem analysis, and resolutions in support of the Agency’s Local Area Network (LAN), Wide Area Network (WAN), Agency custom applications and stand-alone microcomputers.
- Provides technical assistance in the administration of agency standard Windows operating systems, applications software, hardware, telecommunications, and networking environments. Installs and configures agency standard software applications.
- Applies and configures hardware and software upgrades to agency microcomputers.
- Logs, tracks and resolves problem calls utilizing the Remedy Help Desk Software Package. Works under close supervision with minimal latitude for the use of initiative and independent judgment.
- Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
If you are interested in this opportunity, please apply here