Job Overview

AT&T is seeking a friendly and customer-focused Customer Service Representative to join our team. In this role, you will assist customers with account inquiries, billing questions, service requests, and general support needs. The ideal candidate enjoys helping others, has strong communication skills, and is committed to delivering an exceptional customer experience.

Responsibilities

Respond to customer inquiries via phone, email, and chat.
Assist customers with billing, account updates, and service-related questions.
Troubleshoot basic service issues and provide appropriate solutions.
Document customer interactions accurately in company systems.
Maintain a positive and professional attitude during all customer interactions.
Meet quality, productivity, and customer satisfaction goals.
Stay informed about AT&T products, services, and promotions.

Qualifications

High school diploma or equivalent.
Previous customer service experience is a plus but not required.
Strong verbal and written communication skills.
Basic computer and data entry skills.
Ability to multitask and work in a fast-paced environment.
Strong problem-solving and customer-focused mindset.

Preferred Skills

Experience working in a call center or customer support environment.
Familiarity with telecommunications products and services.
Ability to remain calm and professional when handling customer concerns.

Benefits

Competitive pay
Paid training
Health, dental, and vision insurance
Paid time off and holidays
Employee discounts on AT&T products and services
Career growth and advancement opportunities
401(k) retirement plan with company match

Why Join AT&T?

At AT&T, you'll be part of a team dedicated to connecting people and businesses through innovative technology and exceptional customer service. We value diversity, collaboration, and continuous learning, offering employees opportunities to grow and succeed in their careers.

Apply today and help deliver the outstanding service our customers expect from AT&T.