Senior ITSM Admin
IntegrateUs LLC · Austin, TXClose:
Term:Full timeWork:OnsiteRemote
Type:EmployeeContract
We are seeking a full-time contractor or employee for a Senior ITSM Admin role.
Required Skills:
Required Skills:
- Manage day-to-day administration of ME SDP including user management, role assignments, and access controls.
- Configure workflows, business rules, SLAs, escalations, notifications, and approval processes.
- Monitor system performance, conduct regular health checks, and apply updates or patches.
- Manage service catalog items, templates, and knowledge base.
- Support end-users, resolve incidents, and provide training/documentation.
- Ensure compliance with organizational policies and ITSM best practices.