Service Desk Analyst
PMCS Services, Inc. · Austin, TXClose:
Term:Full timeWork:OnsiteRemote
Type:EmployeeContract
We are seeking a full-time contractor or employee for a Service Desk Analyst role.
Develops, monitors, and communicates updates for the CRM and TEA Help Desk product teams, coordinating with stakeholders and contributing to knowledge base articles. Resolves support incidents, ensuring quality analysis, customer satisfaction, and SLA compliance. Writes and reviews support procedures and ticket responses. Conducts User Acceptance Testing (UAT) for CRM and TEA Help Desk products, ensuring timely updates for issues and enhancements.
Required Skills:
Develops, monitors, and communicates updates for the CRM and TEA Help Desk product teams, coordinating with stakeholders and contributing to knowledge base articles. Resolves support incidents, ensuring quality analysis, customer satisfaction, and SLA compliance. Writes and reviews support procedures and ticket responses. Conducts User Acceptance Testing (UAT) for CRM and TEA Help Desk products, ensuring timely updates for issues and enhancements.
Required Skills:
- Using Atlassian Jira Products (Service Desk and Software)
- End User Testing of software releases
Preferred Skills:
- Using Zendesk Help Desk
- Using MS Modern Requirements
