Job Description:

As a Live Chat Agent at GREYSTONE INC, you will be a vital part of our customer support team, responsible for delivering exceptional service and assistance through live chat interactions. In this role, you will engage with customers in real time, addressing their inquiries, resolving issues, and providing information about our products and services. Your primary focus will be on ensuring that each customer interaction is handled efficiently and effectively, contributing to an overall positive customer experience.

Responsibilities:

Respond to customer inquiries and issues via live chat in a timely and professional manner.

Provide accurate information about products, services, and company policies.

Troubleshoot and resolve customer problems, escalating issues to higher-level support when necessary.

Maintain detailed records of customer interactions and follow-up actions.

Collaborate with team members and other departments to address and resolve complex issues.

Continuously update and improve knowledge of company products, services, and processes.

Adhere to company guidelines and chat protocols to ensure consistency and quality of service.

Monitor chat queues and manage multiple conversations simultaneously.

Requirements:

High school diploma or equivalent; additional education or certifications in customer service is a plus.

Previous experience in a customer service or live chat role is preferred.

Excellent written communication skills with a strong attention to detail.

Ability to multitask and handle high-volume chat interactions efficiently.

Strong problem-solving skills and a customer-oriented approach.

Familiarity with live chat software and CRM systems is a plus.

Ability to work independently and as part of a team in a fast-paced environment.

Flexibility to work various shifts, including evenings and weekends, as needed.

Benefits:

Competitive salary and performance-based incentives.

Comprehensive health, dental, and vision insurance plans.

Retirement savings plan with company match.

Paid time off, including vacation, sick leave, and holidays.

Opportunities for career advancement and professional development.

A positive and supportive work environment.

Flexible working hours, such as remote work options, wellness programs, etc.