Remote Online Customer Service/Hospitality Specialist
Gray Stone Church Inc ·Los Angeles, CAClosing in
$30 - $50 Hourly
Term:Full timePart timeWork:OnsiteRemote
Type:EmployeeContract
Job Description
Grey Stone Church is seeking a dedicated and enthusiastic Customer Service Representative to be a vital part of our team. In this role, you will be the first point of contact for our members and visitors, ensuring that every interaction is positive, enriching, and reflective of our mission. If you are passionate about community engagement and exceptional service, we invite you to apply!
Key Responsibilities
- Front-Line Support: Welcome and assist members and visitors both in-person and over the phone, providing comprehensive information about our services, events, and programs.
- Issue Resolution: Address and resolve member concerns, feedback, and complaints with professionalism and empathy, ensuring a positive experience.
- Administrative Duties: Manage scheduling, event registrations, and maintain accurate records of all interactions and follow-ups.
- Effective Communication: Collaborate with various church departments to ensure clear and consistent communication regarding church activities and initiatives.
- Event Coordination: Assist in planning and executing church events, including setup, registration management, and on-site support.
- Feedback Collection: Gather and report feedback from members to enhance our services and programs.
Requirements
- Experience: Previous experience in customer service or a similar role is preferred, especially in a faith-based or community-oriented setting.
- Communication Skills: Exceptional verbal and written communication skills with a strong ability to listen actively and convey information clearly.
- Interpersonal Skills: Proven ability to build positive relationships with diverse individuals, demonstrating empathy and understanding.
- Organizational Skills: Strong organizational abilities with meticulous attention to detail and the capability to manage multiple tasks efficiently.
- Tech Proficiency: Familiarity with standard office software (e.g., Microsoft Office Suite) and experience with CRM systems is a plus.
- Flexibility: Willingness to work evenings and weekends as needed for church events and services.
What We Offer
- Supportive Environment: Join a warm, inclusive workplace culture where your contributions are valued and recognized.
- Professional Growth: Access to opportunities for professional development and training to enhance your skills and career progression.
- Flexible Hours: Options for both full-time and part-time positions to accommodate your schedule.
- Community Impact: Play a key role in making a meaningful difference in the lives of our members and visitors.
Benefits
- Health Insurance: Comprehensive health, dental, and vision insurance options to support your well-being.
- Retirement Plan: Access to a 401(k) plan with employer contributions to help secure your future.
- Paid Time Off: Generous vacation and sick leave policies to ensure a healthy work-life balance.
- Employee Assistance Program: Confidential support services for personal and professional matters.
- Church Membership Perks: Enjoy access to church events, programs, and community activities.
