Work at Home Customer Service representative

At FOK Tax Services we are hiring a customer service representative to manage customer queries and complaints.

Responsibilities:
Providing introductory information to prospective and new customers
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
Letting patrons know about additional products or services that might benefit them
Determining the quickest, most effective ways to answer a client’s or customer’s questions.

Requirements:
Interpersonal and customer service skills to ensure positive interactions with customers
Analytical and problem-solving skills to diagnose problems and recommend effective solutions
Multitasking and organizational skills to work on multiple issues at one time
Active listening and communication skills to handle patrons who may be upset
Time-management skills to respond to customer emails, calls and web chat messages promptly
Teamwork skills to collaborate with representatives and coworkers in other departments


Benefits:
Annual team retreats & monthly group activities
Wellness program.
A state-of-the art, onsite gym with fitness classes and trainers - currently offering free remote classes!
Prescription plans.
Life Insurance.
Disability-income coverage.
Paid Vacations.
Tuition Reimbursement.
401k retirement savings plan



Work Type:
Full Time

Working hours:
16/40 hours Shifts per week

Location:
Remote