Customer Service/Call Center Representative - REMOTE
NOVELLE CAPITAL · Houston, TXClose:
$22 - $22 HOUR
Term:Full timeWork:Onsite
Type:EmployeeContract
Summary:
A Customer Service Associate is responsible for providing excellent customer service, resolving customer issues, and ensuring customer satisfaction. They serve as the main point of contact for customers and represent the company in a positive and professional manner.
Responsibilities:
- Interact with customers to provide information in response to inquiries about products or services
- Handle and resolve customer complaints in a timely and empathetic manner
- Process orders, returns, and exchanges
- Maintain customer records by updating account information
- Assist customers with troubleshooting and problem-solving
Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to remain calm and professional under pressure
- Attention to detail and accuracy
- Proficiency in using customer service software and systems
Experience:
- Prior experience in customer service or a related field
- Demonstrated ability to handle difficult customers and challenging situations
- Experience with CRM software and ticketing systems
- Ability to work in a fast-paced environment
- Strong multitasking skills
