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A customer support administrator (CSA) is a supervisory role that involves managing customer interactions and ensuring positive customer experiences. CSAs are responsible for a variety of tasks, including:

Handling customer inquiries
CSAs manage customer questions through multiple channels, such as email, phone, live chat, and social media. They must provide accurate information and solve problems effectively.
Resolving issues
CSAs are responsible for promptly resolving customer problems with products or services. This may involve troubleshooting, coordinating with technical teams, or escalating the issue to higher management.
Other tasks
CSAs may also process orders, maintain records, support the customer service team, and promote sales. They may also be responsible for planning and scheduling support activities, creating CRM cases, and preparing reports and documents.

CSAs need a combination of strong interpersonal, technical, and organizational skills to excel in their roles. They should also be able to meet targets and contribute to the smooth running of the organization.