REMOTE LIVE CHAT AGENT

Cowan Brown · Sydney NSW,Close:
$44 - $62 HOUR
Term:Full timeWork:Remote
Type:EmployeeContract
We are looking for a dynamic and customer-oriented Live Chat Agent to join our support team. The successful candidate will be responsible for providing real-time assistance to customers via our live chat platform. This role requires excellent communication skills, the ability to multitask, and a strong commitment to customer satisfaction.

Key Responsibilities:

  1. Customer Support:

    • Provide prompt and professional responses to customer inquiries via live chat.
    • Address customer issues, questions, and concerns efficiently and effectively.
    • Guide customers through troubleshooting processes and provide step-by-step assistance.
  2. Problem Resolution:

    • Identify customer needs and provide appropriate solutions or escalate issues to higher-level support when necessary.
    • Ensure all customer interactions are logged and documented in the CRM system.
  3. Product Knowledge:

    • Maintain a thorough understanding of the company’s products, services, and policies.
    • Provide accurate information and recommendations to customers based on their needs.
  4. Customer Relationship Management:

    • Build and maintain positive relationships with customers by delivering excellent service.
    • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
  5. Team Collaboration:

    • Work closely with other support team members to ensure seamless service delivery.
    • Participate in team meetings and training sessions to stay updated on new products, services, and support processes.
  6. Feedback and Improvement:

    • Gather customer feedback and report common issues to the team for continuous improvement.
    • Suggest enhancements to live chat support processes and tools to improve efficiency and customer satisfaction.
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