REMOTE LIVE CHAT AGENT

JBC SAND SERVICE PRODUCT COMPANY · Austin, TXClose:
$30 - $40 HOUR
Term:Full timePart timeWork:Remote
Type:Employee
JBC Technology Company is a trailblazer providing state-of-the-art technological solutions, committed to innovation and outstanding customer service. Our mission is to stay ahead of the tech curve while ensuring our clients receive unparalleled support. We are looking for enthusiastic and customer-centric individuals to join our team as Remote Live Chat Agents.

Position Description: 
We are looking for proactive and customer-oriented Remote Live Chat Agents to provide exceptional support to our clients via live chat. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to handle multiple inquiries simultaneously. If you are tech-savvy, enjoy problem-solving, and thrive in a fast-paced environment, we want you on our team.

Key Responsibilities:

  • Provide prompt, courteous, and professional live chat support to customers.
  • Address customer inquiries and issues by clarifying information, researching problems, and offering solutions.
  • Escalate complex or unresolved issues to the appropriate department for further assistance.
  • Ensure high levels of customer satisfaction through effective and professional interactions.
  • Maintain accurate records of customer interactions and transactions.
  • Follow communication procedures, guidelines, and policies.
  • Stay current with product knowledge and company updates to provide accurate information.
  • Collaborate with team members to enhance customer service processes and contribute to a positive team environment.

Requirements:

  • A high school diploma or equivalent, as well as further education or certifications in customer service or related fields, is advantageous.
  • Proven experience as a Live Chat Agent, Customer Service Representative, or similar role.
  • Excellent written communication skills with strong grammar and spelling.
  • Ability to multitask and manage time effectively in a fast-paced setting.
  • Proficiency in using live chat software and other communication tools.
  • Strong problem-solving skills and the ability to think quickly and effectively.
  • Friendly and professional demeanor with a customer-first attitude.
  • Ability to work independently and as part of a remote team.
  • Reliable internet connection and a quiet, distraction-free workspace.

Benefits:
  • Competitive salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.
  • Flexible working hours.
  • Work-from-home opportunity for a better work-life balance.
  • Collaborative and inclusive company culture.
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