Apply here for a Customer Service Representative job opening at Cowan Brown

We are looking for a dedicated and enthusiastic Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service by assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-focused mindset, and the ability to handle a high volume of interactions.

Key Responsibilities:

Customer Support:
- Respond promptly to customer inquiries via phone, email, chat, and social media.
- Provide accurate information regarding products, services, and policies.
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
Issue Resolution:
- Identify and troubleshoot customer issues, providing effective solutions.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Follow up with customers to ensure their issues are resolved satisfactorily.
Customer Relationship Management:
- Build and maintain strong relationships with customers by providing friendly and efficient service.
- Record customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
Product Knowledge:
- Stay informed about product features, specifications, and updates.
- Provide customers with guidance and recommendations based on their needs and preferences.
Feedback and Improvement:
- Collect customer feedback and share insights with the team to improve service quality.
- Suggest improvements to enhance the customer experience and streamline processes.
Team Collaboration:
- Work closely with other team members and departments to ensure cohesive service delivery.
- Participate in team meetings and training sessions to stay updated on new products and procedures.

Qualifications:

High school diploma or equivalent; a degree in a related field is a plus.
Proven experience in a customer service role, preferably in a similar industry.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Ability to multitask, prioritize, and manage time effectively.
A customer-oriented attitude and the ability to work in a fast-paced environment.

Skills:

Strong interpersonal skills and the ability to connect with diverse customers.
Effective listening and active problem-solving skills.
Ability to remain calm and professional in challenging situations.
Proficiency in data entry and maintaining accurate records.
Adaptability and willingness to learn new processes and technologies.