Customer Service/Call Center Representative - REMOTE
River City Science Academy · Hattiesburg, MSClose:
$15 - $35 HOUR
Term:Full timePart timeWork:OnsiteRemote
Type:EmployeeContract
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service/Call Center Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work independently from a remote location.
Key Responsibilities:
- Handle incoming customer inquiries and provide prompt, accurate, and courteous responses.
- Resolve customer issues and complaints efficiently and professionally.
- Process orders, returns, and exchanges as needed.
- Maintain detailed and accurate records of customer interactions.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
- Collaborate with other team members and departments to ensure customer needs are met.
- Stay informed about company products, services, and policies to provide accurate information to customers.
- Participate in ongoing training and development opportunities to enhance customer service skills.
Qualifications:
- High school diploma or equivalent required; some college coursework preferred.
- Previous customer service or call center experience is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to handle stressful situations calmly and professionally.
- Proficiency with computers and common software applications (e.g., Microsoft Office, CRM systems).
- Reliable internet connection and a quiet, dedicated workspace at home.
- Flexibility to work various shifts, including evenings, weekends, and holidays if needed.
