Apply here for a Customer Support Specialist job opening at The Ward Team

We are seeking a detail-oriented and enthusiastic Customer Support Specialist to join our team. In this role, you will be the first point of contact for customers, providing exceptional support via various communication channels. Your primary goal will be to resolve customer inquiries and issues promptly while maintaining a high level of customer satisfaction.

Responsibilities:

Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
Assist customers with product or service-related questions and concerns.
Troubleshoot and resolve technical issues with products or services.
Escalate complex issues to appropriate teams or departments for resolution.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure their issues are resolved satisfactorily.
Provide feedback and suggestions to improve customer experience and internal processes.
Stay updated on product knowledge and company policies.

Requirements:

Proven experience in a customer support role or similar position.
Excellent communication skills, both written and verbal.
Ability to multitask and prioritize workload effectively.
Strong problem-solving and troubleshooting skills.
Empathetic and patient demeanor when dealing with customers.
Proficiency in using customer support software and CRM systems.
Experience working remotely and managing time efficiently.
High school diploma or equivalent; additional certification in Customer Support is a plus.

Benefits:

Competitive salary commensurate with experience.
Flexible work schedule and remote work opportunities.
Comprehensive benefits package (healthcare, retirement plans, etc.).
Opportunities for career growth and development.
Work in a collaborative and supportive team environment.