Call Center Representative
Pee Dee Community Action Partnership · California City, CAClose:
$39 - $39 HOUR
Term:Full timeWork:Remote
Type:EmployeeContract
About Pee Dee Community Action Partnership:
Pee Dee Community Action Partnership is dedicated to improving the lives of individuals and families in our community through a variety of programs and services. We are committed to providing compassionate care and support to those in need and fostering a positive and inclusive work environment for our employees.
Pee Dee Community Action Partnership is seeking dedicated individuals to join our dynamic team as Call Center Representatives. As a crucial part of our organization, you will play a key role in providing exceptional customer service and support to our community members.
Responsibilities
1. Handle inbound and outbound calls in a professional and courteous manner.
2. Provide accurate information about our programs, services, and initiatives.
3. Assist clients with scheduling appointments, completing forms, and accessing resources.
4. Listen actively to clients’ concerns and escalate issues as necessary to ensure resolution.
5. Maintain detailed and accurate records of all interactions in our CRM system.
6. Collaborate with team members to achieve individual and team goals.
7. Follow communication scripts and guidelines to ensure consistency and quality of service.
8. Participate in ongoing training and professional development opportunities.
Requirements:
1. High school diploma or equivalent.
2. Proven customer support experience or experience as a call center representative preferred.
3. Excellent communication and interpersonal skills.
4. Ability to handle stressful situations with patience and empathy.
5. Strong problem-solving skills and attention to detail.
6. Proficiency in computer skills, including MS Office and CRM software.
7. Ability to work flexible hours, including evenings and weekends as needed.
8. Bilingual skills (English/Spanish) a plus.
Benefits:
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Retirement savings plan with company match.
- Paid time off and holiday pay.
- Opportunities for advancement and professional growth.
Pee Dee Community Action Partnership is dedicated to improving the lives of individuals and families in our community through a variety of programs and services. We are committed to providing compassionate care and support to those in need and fostering a positive and inclusive work environment for our employees.
Pee Dee Community Action Partnership is seeking dedicated individuals to join our dynamic team as Call Center Representatives. As a crucial part of our organization, you will play a key role in providing exceptional customer service and support to our community members.
Responsibilities
1. Handle inbound and outbound calls in a professional and courteous manner.
2. Provide accurate information about our programs, services, and initiatives.
3. Assist clients with scheduling appointments, completing forms, and accessing resources.
4. Listen actively to clients’ concerns and escalate issues as necessary to ensure resolution.
5. Maintain detailed and accurate records of all interactions in our CRM system.
6. Collaborate with team members to achieve individual and team goals.
7. Follow communication scripts and guidelines to ensure consistency and quality of service.
8. Participate in ongoing training and professional development opportunities.
Requirements:
1. High school diploma or equivalent.
2. Proven customer support experience or experience as a call center representative preferred.
3. Excellent communication and interpersonal skills.
4. Ability to handle stressful situations with patience and empathy.
5. Strong problem-solving skills and attention to detail.
6. Proficiency in computer skills, including MS Office and CRM software.
7. Ability to work flexible hours, including evenings and weekends as needed.
8. Bilingual skills (English/Spanish) a plus.
Benefits:
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Retirement savings plan with company match.
- Paid time off and holiday pay.
- Opportunities for advancement and professional growth.
