ServiceNow Architect
IntegrateUs LLC · Austin, TXClose:
$75 - $85 HOUR
Term:Full timeWork:Remote
Type:EmployeeContract
We are looking for a Full-time contractor or employee for a ServiceNow Architect role at one of our client site.
The ServiceNow Architect is responsible for ServiceNow Design, Configuration, Customization, and Implementation at DFPS following established industry standards and best practices.
The ServiceNow Architect is responsible for ServiceNow Design, Configuration, Customization, and Implementation at DFPS following established industry standards and best practices.
This role is also responsible for the following:
- Takes responsibility for overall architecture, design, implementation, and integrity of the ServiceNow platforms
- As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
- Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines
- Provide High Level Design and specifications for ServiceNow implementation
Design and implement:
- Various application modules in ServiceNow
- Integrations between ServiceNow and other 3rd party enterprise applications e.g. Azure Active Directory etc
- Configuration of ServiceNow to automate internal ITIL/ITSM processes
- User Provisioning process that integrates with internal and external systems
- ServiceNow security architecture
- Provide directions and architecture to integrate with application in place that are custom built and COTS and SaaS products
- Participate in process flow analysis and process redesign working with the Project Manager
- Work with business office to enhance the business process with Service now work process and tools
- Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
- Understand the ServiceNow table structures and data model
- Have done Customization of ServiceNow configurations, including custom scripts
- Experience working with remote teams
- Share best practices and be consultative throughout the technical design of the project
Skills(Required):
- Hands-on ServiceNow configuration, development, and integration experience
- Expert knowledge in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices
- Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email etc modules
- Architected and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies
- Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff
Skills(Preferred):
- Industry and project experience with ServiceNow
- ServiceNow System Administrator and/or and Implementation Specialist certification
- Technical Documentation including Technical Design, Implementation, and Configuration Plans
- Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB
- Some technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc.